Refund Policy

Overview

We offer a money-back guarantee for our subscription services. Payment is processed immediately upon subscription, and refunds are available based on the terms outlined below.

Money Back Guarantee

Standard Policy (7 Days)

• Request refunds within 7 days of subscription
• Email required for all refund requests
• Refunds calculated based on actual usage
• Processing time: 5-10 business days

EU Customers (14 Days)

• Extended 14-day money back guarantee
• Email required for all refund requests
• Same usage-based calculation applies
• Compliant with EU consumer protection laws

Usage-Based Refund Calculation

Calculation Method

Rate: 100 chats = $1.00

Formula: Refund Amount = Subscription Fee - (Total Chats Used ÷ 100)

Example Calculations:

• Hobby Plan ($9.99) - Used 250 chats = $9.99 - $2.50 = $7.49 refund

• Professional Plan ($24.99) - Used 500 chats = $24.99 - $5.00 = $19.99 refund

• If usage exceeds subscription value, no refund available

How to Request a Refund

Required Information

Send an email to our support team with the following details:

Your account email address
Subscription plan name (Hobby/Professional)
Subscription start date
Reason for refund request
Current chat usage (we'll verify this)

📧 Email: contact@logicmock.com

Subject: Refund Request - [Your Email]

Processing Timeline

Review Process

• Email acknowledgment: 3 business days
• Usage verification: 1-2 business days
• Refund calculation: Same day
• Approval notification: 1 business day

Refund Processing

• Stripe processing: 5-10 business days
• Bank processing: 1-3 business days
• Total timeline: 7-14 business days
• Confirmation email sent upon completion

Important Notes

• Refunds are processed manually by our team
• All refund requests must be submitted via email
• Usage data is tracked automatically and cannot be disputed
• Refunds are issued to the original payment method only
• Account access continues until the end of the billing period
• Multiple refund requests for the same subscription are not allowed

Contact Support

For questions about our refund policy or to request a refund:

Email: contact@logicmock.com

Response Time: Within 3 business days

Business Hours: Monday - Friday, 9 AM - 6 PM EST