Help Center

Find answers to common questions and get the most out of MagicMock

🔍

Frequently Asked Questions

Find answers to the most common questions about MagicMock

Getting Started

How do I create my first mockup?

Simply describe what you want to create in natural language. For example: "Create a dashboard with user analytics and a sidebar navigation." Our AI will generate a professional mockup based on your description.

What makes a good prompt?

Be specific about layout, components, and purpose. Include details like "mobile app login screen with social login options" or "e-commerce product page with reviews and related items."

Can I edit mockups after creation?

Yes! You can iterate on mockups by providing additional instructions, mark versions as "Final," or bookmark key iterations for easy reference.

How do I share mockups with my team?

Use our built-in sharing features or integrate with tools like Slack, Teams, or Figma. You can also schedule reviews with stakeholders directly from the platform.

Features & Functionality

What file formats can I upload?

You can upload images up to 5MB in common formats (JPG, PNG, GIF, SVG). Our system validates image quality and detects corrupted files automatically.

How does version management work?

Each iteration creates a new version. You can mark versions as "Final" for stakeholder approval or bookmark important iterations. All versions remain accessible in your project history.

Can I schedule reviews with stakeholders?

Yes! Our calendar integration allows you to schedule reviews based on stakeholder availability. Participants receive notifications and can provide feedback directly on mockups.

What integrations are available?

We integrate with popular PM tools (Jira, Asana), design tools (Figma, Sketch), communication platforms (Slack, Teams), and development tools (GitHub, GitLab).

Billing & Subscriptions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Enterprise customers can also pay by invoice.

Can I change my plan anytime?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated accordingly.

Is there a free trial?

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start.

What happens if I cancel?

You can cancel anytime. Your account remains active until the end of your billing period, and you can export all your mockups before cancellation.

Technical Support

What browsers are supported?

MagicMock works best on modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. We recommend keeping your browser updated for the best experience.

Is my data secure?

Yes! We use enterprise-grade security with SSL encryption, regular backups, and SOC 2 compliance. Your mockups and data are never shared with third parties.

Can I export my mockups?

Absolutely! Export mockups in various formats including PNG, PDF, and SVG. Pro users can also export to design tools like Figma and Sketch.

What if I encounter a bug?

Report bugs through our in-app feedback system or contact support. We typically respond within 2 hours and provide regular updates on fix progress.

Still Need Help?

Our support team is here to help you succeed

💬

Live Chat

Get instant help from our support team

📧

Email Support

Send us a detailed message about your issue

Send Email
📞

Phone Support

Talk to our experts (Enterprise customers)

Additional Resources

Explore more ways to learn and get the most out of MagicMock

📖

User Guide

Comprehensive guide to all MagicMock features

Read Guide →
🎥

Video Library

Step-by-step video tutorials and walkthroughs

Watch Videos →
👥

Community

Connect with other Product Managers and share tips

Join Community →
🔧

API Docs

Technical documentation for developers

View Docs →